Post by account_disabled on Feb 25, 2024 11:34:48 GMT 6
Tradition and Cognition: What's the Difference? Understanding the difference between legacy and cognitive is the first step in creating quality voice services. After all, a poorly done approach can cause users to abandon interaction with the company within seconds. So, in today’s blog post, we will discuss everything about this topic. Before we begin, please answer one thing: currently, which experience do you have over the phone to communicate to your audience? It’s important to reflect on this because consumers in the digital age value immediacy. In this sense, the more objective your communication is, the more likely you are to please him. But to do that, first, you need the right tools. Or rather, the correct URA.
Want to know how to do this? Learn with us how to choose the best solution. Browse DirectoryHide What is URA? What is cognition? What's the best solution? Choose the best individual tip! What is URA? is an abbreviation that stands for the Slovenia Mobile Database term acoustic response unit. In English it is called. This is a technology developed in the 1990s to automate customer service over the phone. In this sense, the main role can be said to be to provide remote assistance to the user on the other end of the line. Today, this type of tool is used in several fields.
After all, with specific policies, it can be programmed to perform sales, after-sales, , support, and more. However, when introducing such resources into a company’s customer service journey, it is necessary to focus on the models available in the market. Otherwise, you may end up using outdated tools. Find out why, below. What is a traditional URA? The traditional URA is characterized by relatively fixed service processes. In other words, the menu is endless and the service is limited. Generally, this type of system has little or no voice personalization.
Want to know how to do this? Learn with us how to choose the best solution. Browse DirectoryHide What is URA? What is cognition? What's the best solution? Choose the best individual tip! What is URA? is an abbreviation that stands for the Slovenia Mobile Database term acoustic response unit. In English it is called. This is a technology developed in the 1990s to automate customer service over the phone. In this sense, the main role can be said to be to provide remote assistance to the user on the other end of the line. Today, this type of tool is used in several fields.
After all, with specific policies, it can be programmed to perform sales, after-sales, , support, and more. However, when introducing such resources into a company’s customer service journey, it is necessary to focus on the models available in the market. Otherwise, you may end up using outdated tools. Find out why, below. What is a traditional URA? The traditional URA is characterized by relatively fixed service processes. In other words, the menu is endless and the service is limited. Generally, this type of system has little or no voice personalization.